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Everything you wanted to know about storing with us — and a few things you haven’t thought of yet.

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📦 Basics

What is the difference between self storage and valet storage?

With self storage you bring your belongings to one of our sites and use your own unit during that site’s access hours. With valet storage we bring a wooden pod to you, help you load it, and store it in our warehouse — or you can bring your things to the warehouse yourself. Explore self storage or explore valet pods.

Where are your storage locations?

Six sites across two cities. In Cape Town: Paarden Eiland, Maitland, Woodstock, Parow and Zone 7 in Cape Farms. In Gauteng: Selby, Johannesburg. See every site and its prices.

How do I choose the right size?

Use our size calculator, or send us a list or photographs of what you’re storing. We’ll help you pick a unit or work out how many pods you need before you pay anything.

Can I see a unit before booking?

Yes. Message us and we’ll arrange a viewing at the site you’re considering, subject to availability.

What if the size I want is unavailable?

Try another nearby site, or ask us to add you to the list for the size you want. Valet pods are the exception — there is no practical cap on those in either city.

💳 Prices & payments

How much does self storage cost?

It depends on the site and the unit size. Live prices for every unit at every site are on the booking pages. Tell us what you need and we’ll help with a quote.

How much does a valet pod cost?

R750 per pod per month. Collection and return delivery are quoted separately based on your address. See how valet storage works.

Do I need to pay a deposit?

No deposit is required at any of our sites. You pay your first month’s rental and sign the storage agreement before move-in or collection.

How can I pay?

Online by card, by EFT, or on a debit order. Your invoice carries the payment details.

Is there a minimum rental period?

Storage is month to month. Give two weeks’ notice when you want to end the agreement. Your contract has the applicable dates and terms.

What else can I add to my booking?

Padlocks are R150, pallets R250 each, and on-site assistance R450 a person. Johannesburg valet orders can also add moving boxes at R95 and bubble wrap at R80 an item. See all add-ons and where each is available.

📝 Booking & moving in

How do I book storage?

Choose your site and unit and book online, or WhatsApp us. We’ll send an invoice and storage agreement. Your booking is confirmed once payment and the signed agreement are received.

When is my reservation confirmed?

Once your first payment and signed agreement have been received. Unpaid online reservations are cancelled after 24 hours.

Do I need to book my first visit to a self storage unit?

Yes. Select a move-in time when booking so a team member can meet you, hand over access and show you around. Later visits follow your site’s normal access arrangements.

Can I bring my items myself?

Yes. Bring them to your self storage unit during access hours, or drop them at the valet warehouse. Contact us before visiting a valet warehouse so the team can prepare.

Can you help with moving or packing?

We work with moving and packing partners rather than running our own crews. Tell us your dates and what needs moving and we’ll put you in touch and come back with availability and pricing.

🔑 Access & locations

When can I access my self storage unit?

It varies by site. Paarden Eiland and Parow: 7am–7pm, 365 days a year. Woodstock: 7am–7pm, seven days, closed on public holidays. Zone 7: 8am–5pm, 365 days a year. Check your site’s page before visiting.

Do I need an appointment for self storage access?

After your scheduled first move-in, no — visit any time during your site’s access hours and follow the access instructions for that site.

Can I access a valet pod at the warehouse?

Yes, by appointment. Pods are stacked, so the team needs to bring yours down. Give at least 24 hours’ notice through WhatsApp or the customer portal. If it’s urgent, message us and we’ll see what’s possible.

What are the valet warehouse hours?

Maitland and Selby are warehouses rather than drive-up sites, and visits are by appointment. Maitland: Monday to Saturday, 8am to 5pm, closed Sunday. Selby, Johannesburg: Monday to Friday 8am to 4pm, Saturday 8am to 2pm, closed Sunday and public holidays.

Can I access my unit outside normal hours?

Ask the team ahead of time. Out-of-hours access may be possible depending on the site and availability, but it isn’t automatic.

Can I drive right up to my unit?

At some sites, yes. It depends on the location and the unit, so ask when you book.

🚚 Valet pods

What is valet storage?

We bring a wooden pod to your door, help you load it, take it to our warehouse and bring it back when you need it. You can also bring your things to the warehouse yourself.

How big is one pod?

Each pod is 2m long × 1.5m wide × 2m high — six cubic metres. That typically holds the contents of a small one-bedroom flat, depending on the furniture and how it’s packed.

Can I book more than one pod?

Yes. Take one pod or ten, and pay per pod per month. Return a pod and you stop paying for it. Tell us what you’re storing and we’ll help estimate the number.

Where do you collect and deliver?

Across Cape Town and the Winelands, and across Johannesburg, Pretoria, the East Rand and the Vaal. See the coverage maps, or send us your address for a delivery quote.

How do I arrange a collection, return or site visit?

WhatsApp us, or use the customer portal for site access. Give at least 24 hours’ notice — bookings depend on an available slot.

Can you bring back just one item?

Yes. Tell the team which items you need and they’ll confirm the arrangement and any charge, rather than returning the whole pod.

What about items too big for a pod?

Large or loose items can be stored on their own and charged per item — from R250 a month in Johannesburg and R350 at Maitland. Send us the dimensions or a photograph for a quote.

🛡️ Safety & what to store

Are my belongings insured?

Cape Storit insures its facilities but does not insure the belongings inside your unit or pod. Please arrange your own contents cover, and check with your insurer that goods in storage are included.

What can’t I store?

No hazardous, illegal or perishable items. Drain fuel from powered equipment, defrost and dry appliances, and ask us before storing anything you’re unsure about.

How should I pack a valet pod?

Pack so that nothing shifts — pods are stacked and moved by forklift. Seal the pod yourself. Ask the team for packing guidance if you’d like it.

How are the facilities secured?

Security arrangements differ by site. Check the page for your specific location for what that site has, and arrange your own cover for the goods you store.

⚡ Access hours vary by site

Drive-up sites have their own access hours. Maitland and Selby are valet warehouses — pods are stored inside and site visits are by appointment. Check your site’s page, or just ask us.

Still have a “what if”?

Tell us what you’re storing and what you need. We’ll help work it out.

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